Refund policy

Handmade and ritual items are final sale. If something arrives damaged, wrong, or never arrives, we'll make it right. See our Refund Policy.


Black N Bookish Refund, Return and Cancellation Policy

Effective: October 14, 2026

Everything here is made by hand, in small batches, or to order, and many items are prepared for you or touch the body. For those reasons most sales are final. We will always make it right when the problem is on our end.

Final sale

These can't be returned or exchanged for a change of mind: oils, perfumes, lip glosses, sprays, spiritual baths, herbs, curios, candles, bundles, opened books, sale items, and gift cards.

When we replace or refund

We will send a replacement or a full refund, your choice, when:

  • Your item arrives broken, leaking, or defective
  • You receive the wrong item
  • Your package shows as lost or undelivered in tracking

 

Email thebruchionpublishing@gmail.com within 7 days of delivery with your order number and a photo. For lost packages, contact us within 30 days of your order date. You don't need to return a damaged item unless we ask.

Apparel, mugs, bags, and tarot decks

These are printed to order, so we don't accept size exchanges. Please check the size chart before ordering. Misprints and defects are replaced at no cost.

E-books

Because files can't be returned, e-books are final once delivered. If your download link doesn't arrive, won't open, or expires before you could use it, email us and we'll resend it or refund you.

Readings

  • Email readings: you may cancel for a full refund before we begin your reading. Once delivered, readings are final.
  • Zoom readings: reschedule or cancel for a full refund with at least 24 hours' notice. Missed appointments without notice are not refunded.
  • If we can't deliver your reading within the stated time, you get a full refund.

Pre-orders

You can cancel a pre-order for a full refund any time before it ships. If the ship date changes, we'll email you the new date and the option to cancel.

Subscriptions (The Story Alchemy)

You can cancel at any time from your customer account or by emailing us. Cancel at least 3 days before your next billing date to stop that month's charge. A box that has already been charged and packed is not refundable, but you won't be charged again after you cancel. If a box arrives damaged, the rules above apply.

Canceling an order

Email us as soon as possible. If your order hasn't been made or shipped yet, we'll cancel it and refund you in full.

How refunds are paid

Refunds go back to your original payment method within 5 business days of approval. Your bank may take a few more days to post it.